This notice explains how we process the personal data you share with us when you reach out by email or through any other contact channel offered on this website. It complements our Privacy Policy.
Controller
Glacias AI GmbH, Berlin, Germany. For data protection requests including this notice, contact privacy@glacias.ai.
What we process
When you contact us, we process the data you choose to share with us. Typically this includes:
- your email address,
- your name and, where applicable, your role and the company you represent,
- the content of your message and any attachments you include,
- technical metadata that is part of the email transport (such as message timestamps and headers).
You decide which information you share. Providing data is voluntary, but data we need to handle your request (such as a reply address) is necessary for us to respond.
Purposes
We use the data you share with us only for purposes directly connected to your request:
- to read, understand and respond to your message,
- to follow up where you have asked us to,
- where you contact us with a business inquiry, to assess and prepare a possible business relationship,
- to comply with applicable legal and tax obligations.
Legal basis
Art. 6 (1) (b) GDPR, where your message relates to a contract or pre-contractual measures requested by you. Art. 6 (1) (f) GDPR, based on our legitimate interest in answering inquiries and operating our business communications, where (b) does not apply. Art. 6 (1) (c) GDPR, where statutory retention obligations require us to keep your message.
Recipients and processors
Your message is read by Glacias AI staff on a need-to-know basis. We use a professional email service provider to send and receive email; that provider acts as a data processor under Art. 28 GDPR and processes data on our instructions, within the European Union or under equivalent safeguards. We do not transfer the content of your messages to advertising platforms or third parties for marketing purposes.
Retention
We keep your correspondence as long as needed for the purpose for which it was provided, and afterwards for the duration required by statutory retention obligations (typically up to ten years for business and tax records under German law). When the underlying purpose is fulfilled and no statutory obligation applies, we delete the message.
Your rights
You have the right to access, rectify, erase, restrict and port your personal data, and to object to processing on the basis of Art. 6 (1) (f) GDPR. To exercise these rights, contact privacy@glacias.ai. You may also lodge a complaint with the Berlin Data Protection Authority (Berliner Beauftragte für Datenschutz und Informationsfreiheit).
Updates
This notice may be updated to reflect changes to our communication tools or legal obligations. The effective version is always the one published on this page.